Privacy Policy

Effective Date: April 28, 2026

VigoréMD ("VigoréMD," "we," "our," or "us"), operated by Vigore MD LLC, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit vigoremd.com or use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, mailing address.
• Health information: height, weight, BMI, medical history, current medications, treatment preferences, and other information you provide through our intake forms or quiz.
• Account information: login credentials, payment details (processed by our PCI-compliant payment processor), and order history.
• Communications: messages you send us via email, SMS, phone, or our patient portal.

We also collect information automatically when you visit our website, including IP address, browser type, device information, pages viewed, and referral source. This is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Evaluate your eligibility for our services and provide medical care through our licensed providers.
• Process payments, ship medications, and manage your subscription.
• Communicate with you about your treatment, account, appointments, refills, and (with your separate SMS opt-in consent) occasional promotional offers about our services.
• Improve our website, services, and patient experience.
• Comply with applicable laws and protect against fraud or misuse.

3. How We Share Your Information

We share your information only as necessary to provide our services or as required by law:

• Healthcare providers and pharmacies: licensed clinicians and our compounding pharmacy partner who fulfill your prescriptions, under HIPAA-compliant agreements.
• Service providers: companies that help us operate our business (payment processors, shipping carriers, communication platforms, analytics tools), under confidentiality obligations.
• Legal requirements: when required by law, regulation, court order, or to protect our rights or the safety of others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

We do not sell your personal information. Notwithstanding the categories of sharing described above, mobile phone numbers and SMS opt-in information are governed separately under Section 4 below and are never shared with third parties or affiliates for their independent marketing purposes, regardless of any other data-sharing relationships described in this Section 3.

4. SMS Communications & Mobile Information

VigoréMD uses text messaging (SMS) to communicate with patients and prospective patients about appointment reminders, prescription updates, shipping notifications, account alerts, treatment-related communications, and (separately, with your opt-in) occasional promotional offers about our services.

How we collect SMS consent. We collect SMS consent through an affirmative, standalone checkbox at the point of phone number collection on vigoremd.com or our intake quiz. The SMS consent checkbox is unchecked by default and is separate from any other agreement (such as terms of service, age verification, or treatment consent). Consent to receive SMS messages is not a condition of purchase or use of our services.

Message frequency and rates. Message frequency varies based on your activity with VigoréMD, up to approximately 10 messages per month. Message and data rates may apply, depending on your mobile carrier and plan.

How to opt out. You may opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. Opt-out is processed immediately and confirmed with a single final message. You may also opt out by emailing hello@vigoremd.com or calling 1-833-VIGORE-5. Reply HELP for assistance.

For complete details, see our SMS Terms.

Email communications. Email communications include both transactional messages (which you cannot opt out of while you have an active account) and marketing messages (which you can unsubscribe from at any time using the link in our emails).

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements for medical records).
• Opt out of marketing communications.
• Receive a copy of your information in a portable format.

To exercise these rights, contact us at hello@vigoremd.com.

7. Cookies and Tracking

We use cookies and similar technologies to operate our website, analyze usage, and deliver relevant marketing. You can control cookies through your browser settings. We use Meta Pixel and similar tools to measure marketing performance — these tools may collect information about your interactions with our site.

8. Children's Privacy

Our services are not directed to anyone under 18. We do not knowingly collect personal information from individuals under 18. If you become aware that a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

Vigore MD LLC
Email: hello@vigoremd.com
Phone: 1-833-VIGORE-5 (1-833-844-6735)
Website: vigoremd.com